When Flying Isn’t as Easy as It Used to Be

Airport assistance can make a real difference when you find it difficult to walk between gates, stand in line, or board an aircraft.

As we get older, some aspects of flying may not be as easy as they once were. Fortunately, airlines and airports offer assistance for travelers with disabilities or mobility limitations. These accommodations are based on individual needs, and many are protected by federal regulations.

For many of these services, travelers can simply explain what assistance they need without providing a doctor’s note or medical documentation.

Here are five things worth knowing before your next flight.

1. Wheelchair and Airport Assistance

You don’t have to be unable to walk to need wheelchair assistance at an airport.

If you have a mobility limitation that makes walking long distances difficult, you can request wheelchair assistance when making your flight reservation. This service is provided at no additional charge to qualifying passengers.

Not everyone needs the same level of assistance. Some travelers may need a wheelchair through the terminal and to the aircraft door but can walk to their seats. Others may need assistance getting all the way to their seats, which can involve a special aisle chair designed to move through the aircraft cabin.

The important thing is to ask for the assistance you need when making your reservation. Be sure to include any connecting flights and assistance you may need at your destination.

Although you generally don’t need to request wheelchair assistance in advance, doing so helps the airline prepare. When you arrive at the airport, identify yourself to airline personnel so they know you’re the passenger who requested assistance.

Learn More: Department of Transportation — Wheelchair and Guided Assistance

2. Additional Time for Boarding

Airport assistance can also include preboarding for travelers with mobility limitations or other disabilities who need extra time to board an aircraft, get settled in their seats, or stow accessibility equipment.

Under the Air Carrier Access Act, passengers with disabilities who need additional time or assistance for these purposes have the right to preboard.

You can self-identify to the gate agent and request additional time or assistance. You don’t ordinarily need medical documentation to make this request.

Approach the gate agent before boarding begins so arrangements can be made.

Learn More: Department of Transportation — Wheelchair and Guided Assistance (See the Things to Know section.)

3. Seating Accommodations

For travelers with certain disabilities, the location or configuration of an airline seat can make a significant difference.

Depending on the individual’s needs, airlines may be required to provide an appropriate seating accommodation. Examples include an aisle seat with a movable armrest for someone who uses an aisle chair and cannot readily transfer over a fixed armrest, or a seat with additional legroom for someone with a fused or immobilized leg.

Adjoining seating may also be required when a traveling companion provides specific disability-related assistance during the flight.

These accommodations have particular eligibility requirements and are provided within the class of service purchased.

If you need a seating accommodation because of a disability, ask for it when making your reservation. You can generally self-identify and describe your needs without providing medical documentation.

Learn More: Department of Transportation — Seating Accommodation Guide

4. Traveling With Medical and Assistive Equipment

Airport assistance can involve more than help getting to the gate. Travelers who use assistive devices, such as canes, walkers, or certain medical equipment, have additional protections when flying.

Under Department of Transportation regulations, qualifying assistive devices do not count toward a passenger’s standard carry-on baggage allowance.

TSA also has special screening procedures for medically necessary liquids and medications. Medically necessary liquids may be carried through security in reasonable quantities exceeding the usual 3.4-ounce limit, although they must be declared to TSA officers and are subject to screening.

It’s always a good idea to keep essential medications in your carry-on baggage rather than your checked luggage.

Learn More:

Department of Transportation — Travel Tips for Persons With Disabilities

TSA — Traveling With Liquid Medications

5. Airport Assistance: TSA Cares

Security screening can present challenges for travelers with disabilities or medical conditions.

The TSA Cares program provides information and assistance to help travelers prepare for airport security screening. Travelers can also request assistance from a TSA Passenger Support Specialist at the checkpoint.

If you would like assistance, contact TSA Cares at least 72 hours before your flight. This gives TSA an opportunity to coordinate the assistance you need.

TSA Cares: 855-787-2227

Learn More: TSA — TSA Cares

A Little Preparation Makes a Difference

Travel is something to look forward to, and getting through the airport shouldn’t overshadow the excitement of the journey ahead.

If a little extra help would make flying easier, don’t hesitate to ask for it. Knowing what airport assistance is available and making arrangements in advance can help you travel with greater comfort and peace of mind.

If you’re planning an international trip, my international travel checklist covers other important details to consider before departure.

After all, the best part of traveling is what awaits you when you arrive.